1. Emotional Intelligence : The basic ‘mantra’ for Charismatic Leadership

L. P. Singh (Prof), Head and Director, University Dept. of Commerce and Business Administration, L. N. Mithila University, Darbhanga (Bihar)


A survey conducted over 500 fortune Companies the world over reveals that their success story, to a large extent, is the saga of the inspiring role played by a Charismatic Leader. A Charismatic Leader, to be more precise, is one who attempts to evaluate his or her consciousness (chetana) so that various common place conflicts and dualities begin to synthesize at higher levels. Stated differently, Charismatic Leadership attempts to transform the whole scenario in an organization from one style or culture to another with a view to take out ‘most uncommon results from the most common people’. Charismatic Leadership has the ultimate aim of raising the level of human conduct and ethical aspirations of both the leader and the led.

• What constitutes ‘Charismatic Leadership’?
• May its principal tenets be identified precisely?

There is, in fact, no ready-made answer to these questions. True, nothing succeeds like success. Nevertheless, a very significant tenet that has of late, emerged on the horizon of behavioral science is popularly termed as Emotional Intelligence. A modest attempt is made in this article to deal at length with the relevant issues concerned with this New-Found Success Mantra for the corporate leaders, in general, and for all those who aspire to attain unfailingly the perceived objectives of their organization by ensuring optimal utilization of their precious human resources, in particular.
Download Full Paper

2. Formulation of Strategies for Quality Management of Indian Technical Institutes through Personality Development of Students

Anamika Kumari (Ex SRF), PC Pal (Prof), Department of Applied Mathematics, Indian School of Mines, Dhanbad
Chandan Bhar (Prof), Department of Management Studies, Indian School of Mines, Dhanbad


Personality development of students has been found to be one of the important factors affecting the performance of the technical institutes. This paper discusses the process of formulation of strategies for improving personality of students studying in technical institutions. Appropriate hypotheses were developed to study the impact of various factors affecting the personality of the students. A specially designed questionnaire was administered to the select stakeholders of the technical education sector – students, family of students pursuing technical education, and faculty members of technical institutes. The responses received from the respondents were used to check the acceptance of the hypotheses. Finally, the accepted hypotheses were used to formulate appropriate strategies for improving the personality of the students pursuing technical education, which will ensure quality management of technical institutes in India.
Download Full Paper

3. Factors that influence household and individual Food Consumption: A review of research and related literature

Kiran Mor (Associate Prof), Savneet Sethia (Research Scholar),
National Institute of Technology, Kurukshetra (Haryana)


This paper identifies the factors that influence the household and individual food consumption. Since food is the most important item of the consumption basket, an analysis of the changes in food consumption pattern over time has a special significance which is the most important component for low and middle income groups. Food expenditure pattern is an excellent indicator of economic well being of people. Economic Development is not only brings about significant changes in the socio-economic and cultural life of a habitant population but it also influences the levels of living in the long run. India, a rapid developing and agrarian dominant economy has been bringing many changes in the socio economic life of her population since independence.Download Full Paper

4. Role of Enterprise Resource Planning Systems in Managing Change: A Case of Public Sector Organization

Sandeep Kumar (Asstt Prof), Binayak Shankar (Research Scholar)
Department of Psychology, Banaras Hindu University, Varanasi (Uttar Pradesh)


Organizational change is a indispensable phenomenon for the development of any organization; and the Enterprise Resource Planning Systems play a vital role in the development of the modern organizations by integrating the decision making process. The present study was conducted on 150 executives at NTPC, Rihandnagar, UP, India. In this survey a questionnaire comprising of three dimensions communication of objectives and process of change, perceived effectiveness of training, and resistance to change was administered. The obtained data was analysed using percentage and t-test. The results indicate that communication was the best facilitator of managing change in comparison to other dimensions. The results also show that the perceived effectiveness of training was found to be satisfactory and at the same time, resistance to change was low among the executives. The technical and the non- technical executives significantly differ on communication of the objective and process of change; and the level of the resistance to change were found to be significantly higher in the non-technical employees in comparison technical employees. The results also indicate that the mean score of the level of the resistance was also significantly higher in the higher executives than the lower executives. So, it is suggested that the organisation must communicate the objectives to each and every executive of the organisation as all executives are part of the organizational system. It was also revealed that the lower executives were not well informed about the objectives of ERP systems. The supervisors and workers must also be involved in the change process.
.Download Full Paper

5. Role of HRM in Customer Relationship Management in Indian nationalized commercial banks

Arun Kumar Pandey (Asstt Prof), Amity Business School, NOIDA (UP-NCR)
Ms Priyam Pandey (HR Executive), KPMG, Gurgaon (Haryana NCR)


CRM is the business strategy that aims to understand, anticipate, manage and personalize the needs of an organization’s current and potential customers. CRM revolves around people, process and technology. All three aspects are extremely critical and play a major role in building CRM. People form the hub because enterprises use people to implement their technology, strategy and processes. All the employees are Customer Relationship Managers – not just sales, service and marketing employees. Human intelligence is required to use information and deploy it to improve processes. This paper attempts to explore the role of human resource management in CRM in Indian nationalized commercial banks. Three Indian nationalized banks were chosen to study the role of recruitment and selection, continuous training and compensation reward management in enhancing Customer Relationship Management.
Download Full Paper

6. Corporate Social Responsibility: Making it work

Namrata Pathak, PhD, Independent Consultant on CSR, Gurgaon (Haryana-NCR)


The term Corporate Social Responsibility (CSR) has become a buzzword in today’s business world and generates heated debates on how it should become effective. The recently proposed Companies Act 2013 has added a new dimension to that debate by proposing CSR to be mandatory. The question that needs to be answered is whether this is actually going to make companies responsible? We must understand that CSR is a kind of new avatar of philanthropy and social good which has a long history in India and philanthropy and social goods are matters of heart rather than head. The paper aims to discuss a holistic view of CSR keeping in view the proposed changes in the Companies Act 2013.Download Full Paper

7. Corporate Social Responsibility: Ethical commitment by business

P.C. Padhy (Asstt Prof), Dhaneswar Rath Institute of Engg and Management Studies (DRIEMS), Cuttack (Odisha)


India began with mixed economy consisting of state owned public sector & private sector subject to industrial licensing & many administrative controls on impacts, foreign exchange etc. From 1950 to 1990, the economy grew at only 3.5% p.a. But Indian economy has witnessed a high growth path of 8% in 21st Century. But on the other hand inflation rose above 12% which affect the poor more. Sustained inclusive growth requires an optional blend of three sets of Actors & their respective responsibilities. The first is Government Social Responsibilities and the initiatives taken by government. The second is Corporate Social Responsibilities (CSR) which includes providing customer value, shareholder returns and employee satisfaction. The next call is for personal social responsibility which requires that every citizen above the poverty line must take his own responsibilities. This paper deals with the second things. Since business creates much of wealth & well being in the society CSR has gained to get attention from very long time. CSR has become crucial due to the fact that it influences all aspect of business as well as the society..Download Full Paper

8. Contemporary issues in women in management

Adela Kazmi (Research Scholar), Banasthali University (Rajasthan)
P. K. Sharma (Prof), Vardhaman Mahaveer Open University, Kota (Rajasthan)


This review article, in the style of an essay, in the area of women in management focuses on the role of gender in the context of organisational work. Gender is seen as a phenomenon more than mere sex-based differences and incorporates social as well as cultural attributes of human beings. Women in the work context are increasingly being accepted as a part of the workforce though such acceptance has come after a long struggle. Women in management are seen as contributors to better organisational performance and thus an inclusive approach to women is perceived not just as a matter of social justice but of the business case of profitability too. Gender diversity is accepted as an integral part of the worldwide movement to enhance diversity within organisations. Women as managers in organisations are generally accepted but they face myriad obstacles and challenges in the form of gender discrimination. Measures such as the number of women in higher levels of management or being represented on corporate boards may be an indicator of their acceptance as equal to men thus leading to gender equality which is seen more in terms of equity rather than just in the strength of numbers. As a research issue, women as managers presents a special situation where they face unique situations and challenges that need special strategies to be dealt with. Overall, the increasing participation in workforce augurs well not only for the society but for organisations that are willing to accept and nurture them.. Download Full Paper

9. The transmutation in Advertising appeals: A theoretical perspective with India-centric cases

Alok Kumar* (Research Scholar), Pramod Pathak (Prof) Department of Management Studies, Indian School of Mines, Dhanbad (Jharkhand) *Associate Professor, School of Management Sciences, Varanasi (Uttar Pradesh)


Appeal in Oxford Dictionary means to make a serious, urgent, or heartfelt request or try to persuade someone to do something by calling on (a particular principle or quality) or to be attractive or interesting. Appeals have managed to become an integral part of the Indian advertising in the recent past. The effect has been further accentuated by the influx of technology in young minds and the growing literacy amongst individuals, both males and females. The expansion of the working class in the typical “Indian middle class” and the net increase in the disposable income somewhere have helped advertising to grow in the country with one of the best creative minds at work. Ads need to be appealing to assure one of its root meanings. The current study is a small attempt at identifying how the ‘appeal’ saga has influenced us in the recent past. The study actually tries to explore the intricacies of the psychology persisting behind applying the advertising appeals to communicate about products and services and how these appeals have transmuted over time-scale. To exemplify and illustrate the same, few Indian cases (Tata Salt, Dabur Chyawanprash and Cadbury Dairy Milk) have been taken whose appeals have changed over a certain time-frame. This change represents the changing Indian society, its environment, its economic scenario and the way they look at the world.Download Full Paper

10. Microfinance and Gross National Happiness (GNH) –A study on the impact of living standards of the poor

Purna Prasad Sharma (Asstt Prof), Gaeddu College of Business Studies,
Royal University of Bhutan (kingdom of Bhutan)


The study primarily aims to discover the role of microfinance in enhancing the index of Gross National Happiness (GNH). To do so, microfinance is linked with one of the key indicators of GNH i.e., the living standards of the poor. Microfinance, as one of the tools of poverty eradication, has been given due consideration by the policy planners across the globe. The skill of the poor found worthy in multiplying paltry amount of their disposal and free from the clutches of avaricious moneylenders. Also, the paper focuses on the capability development of the poor at micro level through the fighting weapon called microfinance for achieving happiness at individual level. The study relies on secondary data obtained from various sources such as Centre for Bhutan Studies, United Nation’s Development Programme, US Census Bureau, UNICEF, World Bank, Ministry of Rural Development, BDBL, and NABARD and mainly confined to India and Bhutan.Download Full Paper

11.Relevance and scope of Islamic finance in recent era

Saima Rizvi (Asstt Prof) IILM Institute for Business and Management, Gurgaon (Haryana-NCR)


This paper deals with the upcoming area of ethical investing or Islamic finance which basically includes interest free transactions following the principles of Sharia. It sheds light on various instruments of the Islamic finance such as sukuk, takaful, murabaha, mushakarah and many other such innovative financial products. The country has a huge Muslim population who would like to adhere to the principles of islam while investing their money. The diaspora is becoming more aware of the various products that are made available by banks and financial institutions. The scope for Islamic investments in India has widened mainly due to two reasons: internal demand and the external supply. The paper analyzes the scope of such Islamic financial products across the globe and also its relevance in India.Download Full Paper

12.Empirical study of weak form of efficiency in the Indian stock market at index and scrip levels

A. Shanker Prakash (Lecturer), School of Management Sciences, Varanasi (UP)
Dhananjay Sahu (Prof), Faculty of Commerce, Banaras Hindu University, Varanasi (UP)


This paper makes an attempt to critically analyze the market efficiency in its weak-form. The data were abstracted from official website of BSE and NSE of India, for the period from 1 April, 2002 to 31 March, 2010. The study is done at index level viz. SENSEX and Nifty, and at scrip level. The battery of most popular tests has been used to arrive at its conclusion. The batteries of popular test intensively used for the study are Autocorrelation Test, Unit Root Tests (ADF Test and PP Test) and Runs Test. The results of the study lead us to conclude that the Indian stock market is representing the weak-form of efficiency in either index or at scrip level.Download Full Paper

13.Derivatives trading and facets of volatility: A Statistical Approach in Context of Indian Stock Market

Sheetal Kapoor (SRF), Faculty of Commerce, Banaras Hindu University, Varanasi (UP)


One of the latest and growing popular innovations in the finance world is the derivatives which have revolutionized the stock markets round the world. Derivatives have been linked up with several issues since their inception. One such issue is volatility which has been keen area of interest for the researches worldwide. The present paper is in line with the same theme of volatility inter woven with derivatives trading. The paper attempts to portray out the patterns of volatility prior and post to the introduction of derivatives. With the use of statistical tools and packages, the volatility pattern is highlighted in the context of Indian Stock Market at the two important stock exchanges: National stock Exchange of India and Bombay Stock Exchange.Download Full Paper

© 2015, School of Management Sciences | All rights reserved.